Refund Policy

We want you to be satisfied with our service. If you are not entirely happy with your order, please read our refund policy below:

1. Eligibility for Refunds:

   • Refunds are available for Products returned in their original condition within 14 days of receipt.

   • Digital products or services may not be eligible for a refund unless stated otherwise.

2. How to Request a Refund:

   • To initiate a refund, please contact us at Hello@a-62.co.uk with your order details and reason for the refund request.

   • Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

3. Processing Time:

   • Approved refunds will be processed within 14 business days after we receive the returned item or confirmation of eligibility.

4. Exclusions:

   • Refunds are not available for items that show signs of use, damage, or alteration.

5. Legal Rights:

   • This refund policy does not affect your statutory rights under UK consumer law.

If you have any questions regarding our refund policy, please contact us at Hello@a-62.co.uk.